BBM on Android and iOS

The much awaited BBM for Android and iOS was launched officially on 21st September 2013. Unfortunately due to some pirates and Leaks it had to be withdrawn temporarily: to be released soon.

Many of lucky users who had installed the application are still able to experience BBM on Non-BlackBerry handset. Using the USP of a Brand and connecting to people.

The below article will help the new users and existing users as well to understand the product and troubleshoot on its own.

Product Overview

BBM offers users a private social network for their active, real conversations.

· It’s immediate

BBM is always on so users are always connected. And because messages on BBM are delivered and read within seconds, it’s the closest thing to a live conversation.  

·  You trust it

BBM always tells you when messages are delivered and read. BBM conversations live on a private network you can count on.

·  You control it

BBM allows users to choose their contacts and how they share their information. BBM uses a PIN so users don’t have to share their phone number or email.

Features

When BBM becomes available for iPhone and Android, it will provide customers with:

·  BBM Chat 

With BBM™ you can have real conversations with friends on iPhone, Android™ and BlackBerry®.  Not only does BBM let you know when your messages have been delivered and read, it also tells you when people are responding to your message.  Emoticons for every mood and emotion help you express yourself in your chats.

·  More than chat 

With BBM™ you can do more than just chat. Share attachments like photos, voice notes, all in an instant. So you have the freedom to get your message across however you want.

·  Bring people together 

Multi-person chats are a great way to invite contacts to chat together. With BBM Groups you can invite up to 30 friends to chat together, share photos and schedules. And, with broadcast messages, you can choose to send a message out to all of your BBM contacts at once.

·  Profiles 

Choose a profile picture for your BBM contacts to see and update your BBM status to let people know what you’re up to.

·  Updates 

With BBM™ Updates you will know instantly when your contacts update their profile photos or statuses. Then jump straight in to a Chat to talk about their latest news.

·  Your unique PIN

Every BBM™ user has a unique PIN, so you don’t have to share your phone number or email address. Your PIN helps protect your privacy and means you’re always in control of the information you share. And on BBM you choose your contacts so you have control over who can chat with you.

Smartphone requirements

BBM will be available for free on Android devices running Ice Cream Sandwich and higher and on iPhones running iOS 6 and higher.

How will customers get BBM for their iPhone or Android phone?

Customers will download BBM for their iPhone or Android phone by visiting BBM.com or downloading the app directly from the Apple App Store or Google Play.

BBM will be free to download.

Support Advisory

Wireless service providers are encouraged, but not required, to provide standard levels of support for BBM. Customers should be directed to the self-service resources found within this document to troubleshoot various issues on their own. If advanced troubleshooting is required for BBM, then the service provider may escalate the issue to the BlackBerry Technical Support team as per standard pre-defined escalation procedures.

Troubleshooting Information

The BlackBerry Knowledge Base provides technical support documentation, including product guides and manuals, to allow BlackBerry smartphone users to troubleshoot various issues on their own. Documentation for troubleshooting issues with BBM can be found at: www.blackberry.com/btsc using the following search term: BBM.

Self Service Resources

The BBM support page offers customers multiple self-service options, including product documentation, how-to demos, tips & tricks, and YouTube® videos, plus much more. 

Social Support Resources

Twitter® provides BlackBerry users with social support for BBM searchable using the hashtag #BBM Tweets from BlackBerryHelp account will provide information such as tips and tricks to Knowledge Base articles and links to Inside BlackBerry Help Blog posts. 

The Inside BlackBerry Help Blog provides information about BBM and can be found with the tag BBM

The BlackBerry Support Community Forums includes Product Release Announcements on the Announcements board and a BBM discussion board.

Troubleshooting For BBM on ANDROID and IOS

System Requirements

For what platforms and devices is BBM available?

In addition to BlackBerry smartphones, BBM™ is currently available on iPhone and Android devices.

For iPhone, BBM supports iOS V.6 and iOS v7 or later (iPhone 3GS, iPhone 4, iPhone 4s, iPhone 5).

For Android, BBM supports smartphones running Android V.4.0 (Ice cream Sandwich) and later and with a screen size of 7" or less(Nexus 4Samsung Galaxy SIV, SIII, SII Samsung Galaxy Note and Note II**).

Additional platforms and devices may be added at a later date. Devices or platforms not listed here are not supported, for the latest news and information, please visit www.bbm.com

Is BBM free? Do I need to have a data plan to use it?

Yes. BBM is free to download. Like many apps, BBM requires access to the Internet and contributes toward your wireless data usage when you're not connected to a Wi-Fi® network.

Some wireless service providers offer ways to check your data usage so that you know whether your service plan is appropriate for the amount that you use each month.

Is there a limit on the size of file that I can send?

Currently, you can only send files that are 6 MB or smaller

Will BBM support emojis?

BBM can display certain emojis, which are special emoticons created for Japanese electronic messages and web pages. Your contacts might not be able to see emojis that you copy and paste from a website into BBM.

Is BBM on iPhone and Android devices available in other languages?

BBM on iPhone and Android devices is available from the App Store and Google Play in over 35 different languages.  For a complete list, visit the App Store or Google Play.

Are Android custom ROMs supported?

No. Custom ROMs are not supported.

Are animated avatars supported?

Yes animated avatars are supported in BBM.

When attempting to use animated avatars in BBM, please keep the following requirements in mind:
• Maximum file size: 32KB
• Supported file types: GIF
• Image must be in dimensions of a square, for example 30px x 30px, 40px x 40px, etc.
• 30px x 30px minimum
• 333px x 333px maximum
• 100px is optimal

Will BlackBerry® Enterprise Server administrators have access to the development files for mass deployment or to block the application?

No. BBM is available through BlackBerry World, the App Store, and Google Play at any time.

General Information

Where can I download BBM?

BBM can be downloaded from the BlackBerry® World™ storefront, the App Store, and Google Play™

Does BBM support chats between platforms?

Yes, as long as you and your friends have BBM installed on a supported iPhone, Android, or BlackBerry smartphone, you can chat with your friends across platforms.

What is a BBM PIN and how do I find it?

A PIN is a unique identifier used in BBM. PINs are automatically generated for iPhone and Android users and are set when you log in for the first time. People can invite you to become BBM contacts if they know your BBM PIN or if you show them your BBM barcode.

1. Tap your BBM picture or name.
2. Tap Show Barcode.

To copy your PIN, tap Copy PIN.

Can I use BBM to message someone who doesn't have BBM?

No. Before you can message someone using BBM, your friend must download the application to a supported device and then invite you to be a contact.  If you would like a friend to join BBM, you can invite them using their email address or mobile phone number. They will receive an invitation to download and install the application from BlackBerry World, the App Store, or Google Play.

Can I use BBM to manage text messages?

No. This feature is not available in BBM.

Can I have more than one BBM account?

No, you can only have one BBM account on your device.

I lost my phone and have to switch to a new one. How can I access BBM?

When you downloaded BBM, the first time that you logged in, you were prompted to create a BlackBerry ID.  Your BBM contact list is backed up using that BlackBerry ID. When you log into BBM using your BlackBerry ID on your new device, your contact list is restored.

What is a BlackBerry ID?

A BlackBerry® ID gives you access to BBM and any saved BBM data. After creating your BlackBerry ID, you must confirm your account using the email that you receive before you can use all of the features in BBM.

To view your current BlackBerry ID information, do the following:
1. Tap the Context Key > Settings.
After a certain amount of time, if you aren't actively using BBM, you might be prompted to re-enter your BlackBerry ID password. If you want to sign in with a different BlackBerry ID in BBM, you can reinstall BBM.
Note: You can also use a computer to create or edit your BlackBerry ID by visiting www.blackberry.com/blackberryid.

Can I transfer the chats on my old phone to my new phone?

No. When you upgrade to a new phone, you cannot transfer chats

Are my messages routed through Canada?

Depending on where you are located, messages are routed through various data centers worldwide

How can I stay up-to-date on the latest BBM news?

For the latest news and information on BBM, visit www.bbm.com.

How do I remove or uninstall the BBM application?

For information about removing or uninstalling the application, see the following iPhone and Android knowledge base articles:

iPhone - http://support.apple.com/kb/TS1702 (refer to step #6)
Android - https://support.google.com/googleplay/answer/2521768

Features

What is the difference between a broadcast message and a multi-person chat?

A broadcast message can be used to cascade a single message to multiple users at once. When a broadcast message is sent, it does not open a chat for each user or track the delivery status. A recipient knows they have received a broadcast message because the text appears in blue. If you send a broadcast message, any responses are sent to you only and not the entire audience of the broadcast message.

The multi-person chat feature also allows you to cascade messages to multiple users on your BBM contact list, but in a more interactive way.  Responses from participants in the group chat are visible to all members of the chat. While the chat is active, you can also see as members of the chat leave. Similar to broadcast messages, you cannot see when messages are delivered or read.

Is BBM Video available on all platforms?

At this time BBM Video is only available for BlackBerry® 10 users.  For the latest news and information on BBM, including information on upcoming availability of BBM Video, visit www.bbm.com.

 Will BBM Channels be available?

At this time, BBM Channels is only available for BlackBerry users.  For the latest news and information on BBM, including information on upcoming availability of BBM Channels, visit www.bbm.com

Can I restore conversations that I deleted?

In an active chat, you can view messages that you sent and received by scrolling up. You can also change your BBM options so that you can view your chat history with a contact after you end the chat.

1. Tap the Context Key > Settings.

2. Set the Save Chat History switch to On.

If a chat window has been closed prior to enabling ‘Save Chat History’ you will not be able to restore a conversation.

How do I use group chat?

To start a new group chat, select Groups along the bottom toolbar followed select the group you would like to chat with. Tap Chats and you'll be able to communicate with others within the group.

Setting up

How do I set up BBM?

After you download BBM from BlackBerry World, the App Store, or Google Play, complete the setup wizard to start using BBM.  As part of the setup, you are prompted to create a BlackBerry ID or log in using an existing BlackBerry ID. If you would like to set up a BlackBerry ID before you download BBM, visit www.blackberry.com/blackberryid.

How do I set or update my profile picture?

Let your contacts know what you're doing or share your mood by changing your BBM name, status, or picture. If you have a status that you use often, such as a vacation notice, you can save it to use again later.

1) Tap your picture or name.
2) Do any of the following:
• To change the name that your contacts see, tap your current name.
• To change your BBM picture, tap your current picture. Tap Replace picture. Select a new picture or animated GIF to use as your BBM picture.
• In the what’s on your mind? field, type a status.
• To show an icon beside your name, or to show a custom status that you saved, tap Status. Select a status that you want to display.

How can I add contacts or invite my friends to join BBM?

You can add contacts to BBM by scanning a BBM barcode, typing a BBM PIN, or by selecting a contact on your device.
You can also access your social network to find and invite contacts to BBM. 

How do I turn off auto correct?

Autocorrect is a feature of your device’s operating system. For more information, see the user guide for your smartphone.

BlackBerry ID

What is a BlackBerry ID?

A BlackBerry® ID gives you access to BBM and any saved BBM data. After creating your BlackBerry ID, you must confirm your account using the email that you receive before you can use all of the features in BBM.

To view your current BlackBerry ID information, do the following:
1. Tap the Context Key > Settings
After a certain amount of time, if you aren't actively using BBM, you might be prompted to re-enter your BlackBerry ID password. If you want to sign in with a different BlackBerry ID in BBM, you can reinstall BBM.
Note: You can also use a computer to create or edit your BlackBerry ID by visiting www.blackberry.com/blackberryid

How do I reset my BlackBerry ID password?

Visit www.blackberry.com/blackberryid to reset your BlackBerry ID password.

 How do I locate my BlackBerry ID username?

To view your current BlackBerry ID information, do the following:
1. Tap the Context Key > Settings.

Your BlackBerry ID username will be the email address displayed.

If I create a new BlackBerry ID, can I transfer contacts from my previous BlackBerry ID?

No, contacts cannot be transferred to a new BlackBerry ID. You must re-invite your contacts to BBM if you log in with a different BlackBerry ID.

My BBM contacts

 How can I add contacts or invite my friends to join BBM?

You can add contacts to BBM by scanning a BBM barcode, typing a BBM PIN, or by selecting a contact on your device.
You can also access your social network to find and invite contacts to BBM.  

I am a returning BBM user. How do I restore my contacts?

You may be able to restore your contacts if your BlackBerry ID was associated with a BlackBerry smartphone running BBM 7.0 or later or if it was associated with a supported iPhone or Android device running BBM. If you log into BBM using that BlackBerry ID, you are prompted to restore your contacts.

Can I back up my contacts?

After you log into BBM using your BlackBerry ID, your contacts are backed up automatically. If you log into BBM on a different device using the same BlackBerry ID, you are prompted to restore your contacts. If you do switch devices, any active chats are ended.

 Can I rename my contacts?

You can view additional information about contacts and groups, such as previous status messages, from your BBM profile.

1. Touch and hold a name.
2. Tap View BBM Profile.

Tip: If you have a few contacts using similar names, you can type a new name for the contact on this screen.

How do I delete contacts?

If you delete a BBM contact, you're also removed from that person's contact list in BBM.

1. Touch and hold a name.
2. Tap Delete.
3. To prevent the person from being able to send you invitations in BBM, select the Block Future Invitations checkbox.
4. Tap Delete.

What happens when I block someone?

If you choose to block contacts, they will no longer be able to send you BBM messages. When you delete someone from your contact list, you can also select the option to block future invitations.

How do I unblock someone?

To remove a contact from your blocked list so that you can become contacts in BBM, do the following:
1. Tap the Context Key > Settings.
2. Beside the Blocked Contacts field, tap Edit.

Can I tell if someone has blocked me on BBM?

No. You cannot tell if you’ve been blocked by someone on BBM. If your contact remains in your contact list, your BBM message will not be delivered

Can I search for a friend using their name?

To search for contacts in your contact list, in the search box, just start typing. Any contacts that you have invited to BBM appear. The search is based on the display name that your BBM contact sets.

Can people see my email address and phone number?

Your BBM contacts will only be able to see the information that is in your public profile. This information will include your PIN number, display name, and display picture.

Will BBM read my device's contact list?

No. You can send invitations to your contacts to join BBM, but BBM does not scan your contact list and send invites automatically.

BBM for iPhone or BBM for Android does not proceed past the “Setting up BBM” screen

When attempting to launch or sign into BBM for iPhone or BBM for Android, the application hangs on the Setting up BBM screen with a spinning circle.

The date time, or year may be set incorrectly on the iPhone or Android device and may be causing the authentication process to fail.

Check the date, time, and year settings on the iPhone or Android device to ensure that each is correct. To locate or modify these settings, see product documentation or contact the manufacturer for assistance.

How to submit logs from BBM for iPhone or BBM for Android

BBM for iPhone and BBM for Android can submit logs directly to BlackBerry Technical Support Services. To submit logs directly from these applications, complete the following steps.

Note: In order to submit logs, an Incident ID number must first be provided by BlackBerry Technical Support Services (for example, INC000012345678).

1. Open BBM for iPhone or BBM for Android.
2. Tap the action menu button (3 vertical dots).
3. Tap Settings.
4. Scroll down and tap the Report a Problem button.
5. In the Incident ID field, type the Incident ID number provided by BlackBerry Technical Support Services.
6. Tap the Upload to BlackBerry Support button.

The Report a Problem function can also be triggered from outside of BBM for iPhone or BBM for Android using the following steps:

1. Receive an email with the link http://www.pin.bbm.com/support/report.
2. Tap on the link and select the option to open the link with the BBM application.
3. Follow the same steps used above to submit logs from within BBM for iPhone or BBM for Android starting with Step 5.
   Note: When submitting logs to an existing Incident, the Incident ID can be added to the link. For example, if the Incident ID is INC000012345678, the following link would be used http://www.pin.bbm.com/support/report?wc=INC000012345678

Logs can also be sent as an email attachment using the following steps:

1. Open BBM for iPhone or BBM for Android.
2. Tap the action menu button (3 vertical dots).
3. Tap Settings to access the Settings menu
4. Scroll down and tap Report a Problem button
5. Tap on the Send Report Via Email button

Invitations sent using the Invite by Email or Invite by SMS methods do not display under the "Sent" tab in BBM for Android or BBM for iPhone

If an invitation to add a contact is sent via email or SMS within BBM for iPhone or BBM for Android, the invitation is not listed under Invites > Sent tab. 

To locate the Sent invitations tab:

1. Open BBM for iPhone or BBM for Android.
2. Tap the tab menu button (3 horizontal lines) at the bottom-left.
3. Select Invites > Sent tab

BBM Contacts are shown as "Typing" in the title bar of a group chat even though they are no longer are typing

In a group chat, the title bar of the other group chat members shows Typing: followed by the name of the contacts believed to be typing, even though the contacts are in fact no longer typing.

This occurs when one or more contacts in the BBM group chat compose a message and then delete the message instead of sending it.

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

When inviting a new contact using BBM for iPhone via the Invite by Email or Invite by SMS method there is no option to manually enter an email address or phone number

When attempting to add a contact using BBM for iPhone with either an email address or SMS, the user is directed to the Contacts app to select a contact, however, the option to manually enter the information is not available.

This is a previously reported issue that is being investigated by our development team. No resolution time frame is currently available.

First add the other party's details under the Contacts app on the iPhone (including email address and/or phone number), then invite the contact by email or SMS using BBM for iPhone.
Alternatively, if you do not wish to add the person's details to the Contacts app, instead, select an existing contact (not the person the invitation is actually intended for). Once selected, remove the chosen contact and add the details for the person which the invitation is actually intended for.

How to invite a new contact using BBM for iPhone or BBM for Android

There are four methods to invite someone to as a BBM contact using BBM for iPhone or BBM for Android. All methods can be accessed by completing the following steps:

Open BBM for iPhone or BBM for Android and tap the action menu button (3 vertical dots)

Tap Invite to BBM and choosing the desired invite method:

o    Invite by Barcode - This method requires both parties to have BBM already installed. One person will tap Invite by Barcode, the other will tap Show My Barcode and scanning the barcode completes the invite process.

o    Invite by PIN - This method requires both parties to have BBM already installed and one person's PIN. One person will select Invite by PIN, enter the PIN, and tap Send.

o    Invite by Email - This method will send an email message to the person which contains a link to either install BBM or initiate an invite back to the requester (see below for specific instructions).

o    Invite by SMS - This method will send an SMS message to the person which contains a link to either install BBM or initiate an invite back to the requester (see below for specific instructions).

Invite by Email or SMS using BBM for Android:

Initiating Invite:

1. Open BBM for Android.
2. Tap the action menu button > Invite to BBM > Invite by Email or SMS
3. Enter the desired email address or mobile phone number and tap Send.

Completing Invite:

1. Locate the email or SMS message with the subject BBM Invitation from BBM User.
2. Select the www.pin.bbm.com/PIN link within the message.
3. If BBM is not already installed, open the link via the browser and there will be a prompt to download and install BBM. Once installed, select the above link again and open the link via BBM to complete the invite process.
4. If BBM is already installed select the link and open the link via BBM to complete the invite process

Invite by Email or SMS using BBM for iPhone:

Initiating Invite:

1. Open BBM for iPhone.
2. Tap the action menu button > Invite to BBM > Invite by Email or SMS.
3. Enter the desired email address or mobile phone number and tap Send.

Completing Invite:

1. Locate the email or SMS message with the subject BBM Invitation from BBM User.
2. Select the www.pin.bbm.com/PIN link within the message.
3. If BBM is not already installed, open the link and there will be a prompt to download and install BBM. Once installed, select the above link again and open the link via BBM to complete the invite process.

How to change or update the BlackBerry ID Username in BBM for iPhone or BBM for Android

Follow the steps below to change the BlackBerry ID Username in BBM for Android or BBM for iPhone.

Note: Completing the following steps only changes the email address (Username) of the BlackBerry ID account.

Using BBM for iPhone:

1. Open BBM for iPhone and tap the action menu button (3 vertical dots).
2. Tap Settings and tap the BlackBerry ID email address.
3. Enter the BlackBerry ID Password and tap Go or Sign In
4. Tap Edit Account Information and locate the BlackBerry ID Username field.
5. Remove the current Username and replace it with a new Username (email address) that is not already associated to any other BlackBerry ID, then tap Go or Save.
6. Scroll to the bottom of the Account Information screen and tap the Done button.
7. Tap the Back button to exit Settings.

Using BBM for Android:

1. Open BBM for Android and tap the action menu button (3 vertical dots).
2. Tap Settings and tap the arrow icon next to the BlackBerry ID email address.
3. Enter the BlackBerry ID password and tap Go or Sign In.
4. Tap Edit Account Information and locate the BlackBerry ID Username field.
5. Remove the current Username and replace it with a new Username (email address) that is not already associated to any other BlackBerry ID, then tap Go or Save.
6. Scroll to the bottom of the Account Information screen and tap the Done button.
7. Tap the Back button to exit Settings.

Note: Moving forward, use the new email address when signing into BlackBerry ID

Good to Know

How to create a BlackBerry ID

1. On a computer, Visit www.blackberry.com/blackberryid

2. Click Create a BlackBerry ID Online.

3. Complete the instructions on the screen. The mandatory fields include a username (which is an email address), password, screen name, password recovery question, and password recovery answer.

4. Click Save.

After you have finished setting up a BlackBerry ID using your computer, a confirmation email will be sent to the email address that you used as your BlackBerry ID username. It's important to verify your BlackBerry ID using the link in the confirmation email because you must have a verified email address in order to recover your password in the future.

How to confirm a BlackBerry ID account

To confirm the email address associated to the BlackBerry ID account, complete the following:

1. Visit www.blackberry.com/blackberryid from any browser.
2. Select Sign in.
3. Enter the BlackBerry ID Username (email address) and Password, then click Sign In.
4. Select Account Details.
5. Under Email Status select the Confirm my email link and then OK.
6. Log in to the email account and access the email from donotreply@blackberry.com with a subject of Confirm your BlackBerry ID email address.
7. Within the email select the confirm your email address link.
8. Enter the BlackBerry ID password and select Submit.
9. When completed, Thank you for confirming your BlackBerry ID is displayed.

How to reset the BlackBerry ID account on BBM for iPhone or BBM for Android if the Password Recovery Answer is unknown

If unable to reset the BlackBerry ID account password because the password recovery question is not known a reset of the BlackBerry ID account can be completed.
Warning: Completing a BlackBerry ID reset is an irreversible action and should only be completed as a final troubleshooting step in order to create a new BlackBerry ID account using the same email address. Completing a BlackBerry ID reset will remove any currently associated data such as BBM contacts.
Note: The email address inbox used as the BlackBerry ID username must be accessible in order to complete a reset of the BlackBerry ID account.
To complete a reset of the BlackBerry ID account, complete the following steps:

1. From the BlackBerry ID Sign In screen on BBM for iPhone or BBM for Android, select Forgot Password.
2. Enter the BlackBerry ID Username, Verification Code and select Submit.
3. After two failed attempts to answer the Password Recovery Question, a Reset BlackBerry ID Account link will be displayed.
4. Tap the Reset BlackBerry ID Account link.
5. Review the displayed text and tap Send/Submit to receive an email to complete the BlackBerry ID account reset.
6. Access the associated mailbox from the iPhone, Android device, or computer browser and locate the email. 
7. Select the Reset BlackBerry ID Account link.
8. Select Continue to complete the reset of the BlackBerry ID account.

To create a new BlackBerry ID account, complete the following steps:

Note: In some scenarios, the BlackBerry ID Username, Password Recovery Question, and Password Recovery Answer will be populated, but can be changed during the creation process.

1. Open the BBM for iPhone or BBM for Android application and select Create a BlackBerry ID.
2. Enter all of the required information, such as BlackBerry ID username, Password and Password Recovery Question/Answer.
3. Accept the Terms of Service, Privacy Policy and Terms and Conditions, then select Create.
4. This will complete the BlackBerry ID creation and Setting up BBM will be displayed

Resetting the BlackBerry ID password using the password recovery question for BBM for iPhone or BBM for Android

To reset the BlackBerry ID password using the password recovery question via BBM for iPhone or BBM for Android, complete the following steps:

1. From the BlackBerry ID Sign In screen on BBM for iPhone or BBM for Android, select Forgot Password.
2. Enter the BlackBerry ID Username, Verification Code and select Submit.
3. Enter the Password Recovery Answer and select Submit.
4. A confirmation will display An email as been sent to: user01@domain.com.
5. Access the associated mailbox from the iPhone, Android device, or computer browser and locate the password reset email.
6. Select the Change your BlackBerry ID password link.
   
   Note: The BlackBerry ID reset email will come from donotreply@blackberry.com. If the email is not found in the email account inbox, check the Spam or Junk folders.
    
7. When the password reset page loads, enter the Password Recovery Answer, New Password, Confirm Password, then click Submit.
8. The message Your password has been successfully changed is displayed once the changes have been saved.
9. From this point on, use the newly created password whenever signing into BlackBerry ID

Voice Notes recorded using BBM for iPhone are limited to 1 minute in length

When recording a Voice Note using BBM for iPhone, the Voice Note is limited to a length of 1 minute, whereas Voice Notes recorded using BBM for Android or BBM on BlackBerry smartphones can be up to 2 minutes long.

This is working as expected. Though the AMR codec is the preferred codec for encoding Voice Notes in BBM, it is not supported on iOS for encoding audio. For this reason, the AAC codec is used to produce Voice Notes on BBM for iPhone and is limited to 1 minute due to the compression and quality trade off limitations.

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